RETURNS & EXCHANGES

RETURNS & EXCHANGES 

 

Returns Eligibility:

 We accept returns within 1-2 days of the purchase date.

 To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

 

Refunds:

 Refunds will be processed to the original payment method used during the purchase.

 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

 

Exchanges:

We offer exchanges for items of equal or lesser value within 1-2 days of the purchase date.

  If the exchanged item costs less, the price difference will be refunded. If it costs more, the customer will be responsible for the additional payment.

 

Return Process:

To initiate a return or exchange, please contact our customer support with your order number and details.

 After receiving approval, package the item securely.

 

Shipping Costs:

 Customers are responsible for return shipping costs, except in the case of a defective or incorrect item.

 

Damaged or Defective Items:

 If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund.

 

Late or Missing Refunds:

 If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company. If the issue persists, contact us for assistance.

 

Policy Changes:

 The Golden Clasp reserves the right to modify or update this policy at any time without prior notice.

 

 

The Golden Clasp - Earrings Return and Refund Policy

 

At The Golden Clasp, we value the health and satisfaction of our customers. To maintain hygiene standards and ensure your well-being, we have established a clear policy regarding the return and refund of earrings. Please take a moment to review the following guidelines:

 

Non-Returnable Items:

Earrings, once purchased and worn, are deemed non-returnable. This policy is in place to uphold the highest hygiene standards and prioritize the safety of our cherished customers.

 

Hygiene Standards:

Earrings come into direct contact with the skin and ear piercings. To guarantee the hygiene of our products, we regretfully cannot accept returns or provide refunds for earrings that have been worn.

 

Quality Assurance:

Rest assured that every pair of earrings from The Golden Clasp is crafted with precision and care. We encourage customers to inspect their purchases upon receipt to ensure they meet our quality standards.

 

Damaged or Defective Items:

In the unlikely event that you receive damaged or defective earrings, please reach out to our customer service within [1-2 days] of receiving your order. Our team will promptly address the issue and guide you on the necessary steps.

 

By making a purchase from The Golden Clasp, you acknowledge and agree to abide by these policies regarding earrings. We appreciate your understanding and cooperation as we strive to provide you with the utmost quality and service.

 

For any questions or concerns, please feel free to contact our dedicated customer service team .Thank you for choosing The Golden Clasp for your jewelry desires.